6rwin5 Privacy Policy

Information We Collect

6rwin5 may collect the following categories of personal information in order to provide its services:

• Identity Information: Full name, date of birth, national identity card number or passport number.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: bKash, Nagad, Rocket, or Upay account details, bank account details, and transaction history.
• Account Information: Username, password (in encrypted form), registration date, and account activity history.
• Technical Information: IP address, browser type, device information, cookie data, and website usage logs.
• Communication Information: Live chat messages and email correspondence.

How We Collect Information

We collect your information in the following ways:

• Information Provided Directly: Through registration forms, verification processes, deposit or withdrawal requests, and support communications.
• Automated Collection: Website usage information through cookies, pixel tags, and web analytics technology.
• From Third Parties: Identity verification services, payment processors, and fraud prevention agencies.

How We Use Your Information

6rwin5 uses your information for the following purposes:

• Account registration and management, and personalisation of services.
• Processing financial transactions including deposits and withdrawals.
• Know-Your-Customer (KYC) verification and Anti-Money Laundering (AML) compliance.
• Prevention of fraud, cybercrime, and unauthorised access.
• Providing customer support — in particular through 24/7 Bengali live chat.
• Managing bonuses, promotions, and VIP rewards programmes.
• Applying responsible gaming tools and guidelines.
• Analytics and research to improve platform performance.
• Meeting legal obligations and reporting to relevant authorities.

Sharing Information with Third Parties

6rwin5 does not sell or rent your personal information. However, information may be shared with the following parties in certain circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners — solely for completing transactions.
• Identity Verification Services: For KYC and AML compliance.
• Technology Service Providers: Website hosting, cloud storage, and analytics — under strict confidentiality agreements.
• Game Software Providers: Session data and game logs — for game operation purposes only.
• Legal Authorities: In cases involving court orders, investigative agencies, or legal obligations.

Each third-party provider is given only the minimum amount of information necessary, and they are required to comply with 6rwin5's privacy standards.

Cookies and Tracking Technology

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser. Through these we:

• Keep your login session active and ensure security.
• Remember preferences and language settings.
• Analyse which sections of the website are used most.
• Detect fraud and unauthorised access.

You can manage cookies through your browser settings. However, disabling certain cookies may limit the functionality of the website.

Data Protection Measures

6rwin5 has implemented industry-standard technical and organisational measures to protect your information:

• SSL/TLS Encryption: All data transmission between your device and our servers is encrypted.
• Password Hashing: Passwords are never stored in plain form — strong hashing algorithms are used.
• Access Controls: Only authorised personnel can access specific information.
• Regular Audits: System security is regularly reviewed and tested.
• Server Security: Our servers are housed in secure data centres and are under continuous monitoring.
• Data Backups: Regular secure backups are maintained to prevent data loss.

However, no data transmission over the internet is completely secure. We strive to ensure the highest level of protection, but absolute security cannot be guaranteed.

Data Retention Period

We retain your personal information only for as long as necessary or required to meet legal obligations. General guidelines are as follows:

• Active Accounts: All information is retained for as long as the account remains active.
• After Account Closure: Certain information is kept for a specified period to meet legal and regulatory requirements.
• Financial Records: Transaction history may need to be retained for an extended period for legal reasons.
• Inactive Accounts: Information from accounts that have not been used for an extended period may be deleted in accordance with our data retention policy.

Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Right to Object: The right to object to the use of your information for specific purposes.
• Right to Data Portability: The right to receive your information in a structured format.

To exercise these rights, contact our support team via live chat or email. In some cases, it may not be possible to fulfil a request in full due to legal obligations.

Protection of Minors' Information

6rwin5 services are for persons aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification during registration is mandatory.

If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account.

International Data Transfers

Your information may be transferred to servers or service providers located outside Bangladesh in order to deliver our services. In such cases we ensure that:

• Appropriate security measures are in place for the transfer of information.
• Third-party providers offer equivalent privacy protection.
• Applicable laws and regulations are complied with.

Responsible Gaming and Use of Information

6rwin5 may analyse information about your gaming behaviour to ensure responsible gaming. Through this analysis we:

• Identify unusual or potentially problematic gaming patterns.
• Provide support and information to users when needed.
• Offer tools such as self-exclusion or limit-setting.

This information is used for the benefit of the user and to comply with responsible gaming regulations.

Changes and Updates to This Policy

6rwin5 reserves the right to change or update this Privacy Policy at any time. In the case of significant changes:

• A notice will be published on the website.
• Registered users may be informed by email or through live chat.
• If you continue using the service after changes have been made, you will be considered to have agreed to the updated policy.

We therefore recommend visiting this page regularly and reviewing the "Last Updated" date.